FAQ

The job of a Freight Forwarder is to simplify the shipping process.

As a Freight Forwarder, we have contracts with steamship lines, air lines, and trucking companies worldwide, which allows us to offer you competitive pricing.

As a Freight Forwarder, we educate and guide our customers through the often complex and ever-changing import and export regulations and process. Most importantly, you communicate only with us as your Freight Forwarder representative rather than several parties.

For many small to medium-sized businesses, the Freight Forwarder acts like a shipping department caring for the company’s logistics needs.

Contact with the details of your shipment to help us determine the size/volume and weight of your shipment. Details should include Length, Width, Height, and Weight of your shipment. For vehicles or machinery, please provide the make and model and any other detail that is important to the estimate. We will send you a quotation and we recommend that you compare it with other forwarders. Keep in mind that all costs are taken into account when comparing. Once an agreement is made, we can work out further details, including pick-up dates and required documentation.

Shipping times vary from port to port by distance, routing and congestion. Transit time is calculated once the container is on board the vessel and confirmed departed. Quoted transit times do not take into account delays that may occur due to poor weather conditions, customs processing and/or examination. Consolidated cargo will take longer considering earlier cut-off times to allow for the documentation and loading process.

Door-to-Door delivery is a full service where we arrange to pick up the shipment from its location of origin to its destination, right to the specified address. This commonly refers to the freight charges. Charges on top of Door-to-Door can be exempt of offloading, customs, and port charges.

We provide

– Free Consultation

– Free Estimates

– Consulting on the best mode of transport for your shipment depending on budget or time

– Warehouse and Storage Service if you need to store goods here before shipping

– Pick-Up Services, Crating, and Pick-and-Pack services for commercial clients

We recommend that you Insure your shipment. We offer Insurance for Vehicles, Personal Effects, Commercial Goods, and more All Risk and Total Loss. Most often, the damage occurs when the cranes pick up the containers and the contents are shaken. There is movement from side to side, and also up-and-down movement on the vessel or plane that can damage the shipment.